Rockmetric is a customer data analytics and cognitive intelligence
platform. The platform creates a unified view of your customers across
all your disparate tools like web, email, SMS, telephony, social, support,
CRM, Point-of-sale, etc. Teams can create behavioral segments to
increase conversions, cross-sell products and personalise support.
The DataFlow connectors on the platforms allows clients to deliver user
experiences across multiple tools. Teams can now automate reports with
metrics from different tools and put data into action without disrupting
existing business processes. The platform has a revolutionary robot digital analyst, ‘Alfred’. Alfred is
powered by Natural Language Processing (NLP) and Machine Learning
(ML). Alfred creates an intelligence layer for each of your applications to
deliver data, insights and product recommendations through a natural
Q&A conversational format.